Delivery Policy

Last updated: 1 September 2026

Where we deliver

Delivery is organised around our stores, not around fixed postcode zones. When you give us a postcode we work out how far it is from each FreshMart store, keep the stores whose delivery area reaches you, and hand the order to the closest of them.

The quickest way to find out whether we reach you is to enter your postcode on our Delivery information page, or at checkout. If no store covers your address we will say so straight away, rather than let you build a basket you cannot check out.

Delivery charges and minimum order

Every store sets its own delivery fee, minimum order value and free-delivery threshold, so the amounts that apply to you depend on which store serves your address. We do not repeat them here, because they can be changed at any time — the figures shown on the delivery page and at checkout are always the ones that will be charged.

• Delivery fee. What a slot costs can also depend on how soon it is, so a slot today may cost more than one later in the week. Every slot shows its own price before you choose it.
• Free delivery. Spend more than your store's threshold and the delivery fee is waived automatically. A free-delivery promotion code does the same.
• Minimum order. Orders below your store's minimum cannot be placed for delivery. We show you the amount as soon as we know your address.

All prices on the site include VAT. Collection orders are never charged a delivery fee and have no minimum order.

Delivery slots

We deliver seven days a week in twelve one-hour windows, from 9am to 9pm. Any of today's windows that has not already started can still be booked, so same-day delivery is available for as long as slots remain.

Slots open on a rolling three-week window that is topped up every night, and each window holds a limited number of orders. Your slot is held while you check out and released again if you do not finish paying, so it is worth completing the order once you have chosen a time.

Click & Collect

Click & Collect is free from every FreshMart store, with no minimum order. Collection runs from 9am to 7pm in four windows a day, and you pick a window in the same way as a delivery slot. Our store locations page lists every store and its opening hours.

Receiving your delivery

Someone needs to be at the address to take the order. We are not able to leave shopping in a safe place or with a neighbour, because most of what we sell is fresh or chilled.

If there is something the person delivering should know, add it to the Order notes box at checkout. If your plans change, contact us at hello@freshmart.co.uk or on 020 1234 5678 as early as you can, and we will do what we can to help.

Age-restricted items

Some products, including alcohol, may only be sold to customers aged 18 or over. If your basket contains one of them, you must confirm at checkout that you are 18 or over and that you will show valid ID when the order is handed over. We cannot take the order without that confirmation.

Please have your ID ready. We are not able to hand over age-restricted items to anyone who cannot produce it.