Terms & Conditions

Last updated: 1 September 2026

1. Introduction

These terms and conditions govern your use of the FreshMart website and services. By placing an order with FreshMart, you agree to be bound by these terms.

2. Orders and Pricing

All prices are displayed in pounds sterling (GBP) and include VAT where applicable. We reserve the right to amend prices at any time. The price payable is the price at the time you place your order.

3. Payment

We accept major credit and debit cards, processed securely by Stripe. Your card details are entered on Stripe's own payment page and are never stored on our systems.

Payment is taken in full when you place your order. We do not hold an authorisation and charge you later. If you pay for part of an order with loyalty points, only the remaining balance is charged to your card, and if points cover the order in full no card payment is taken at all.

4. Delivery

Whether we can deliver to an address is decided store by store, by distance: we measure how far your postcode is from each FreshMart store and keep the stores whose delivery area reaches you. It is not a fixed list of postcodes, and the area we cover changes as stores are added or their delivery areas are adjusted.

To find out whether we reach you, enter your postcode on our Delivery information page or at checkout. Delivery charges, minimum order values and the slots available to you are set by the store serving your address, and all of them are shown to you before you pay. Our Delivery Policy explains how each one works.

5. Substitutions

You tell us, for each item in your basket, whether we may substitute it if it turns out to be unavailable when your order is picked. That preference is recorded against your order and shown to the person picking it.

Where we do substitute an item, you will never be charged more than the price of the item you ordered: if the replacement costs more we absorb the difference, and if it costs less we refund you the difference. If you are unhappy with a substituted item, our Returns Policy explains how to return it.

6. Age-Restricted Products

Certain products, including alcohol, may only be sold to customers aged 18 or over. If your basket contains one of them, you must confirm at checkout that you are 18 or over and that you will show valid ID when the order is handed over. The order cannot be placed without that confirmation.

Please have your ID ready. We are not able to hand over age-restricted items to anyone who cannot produce it.

7. Returns and Refunds

Please see our Returns Policy for information on returns and refunds.

8. Limitation of Liability

FreshMart shall not be liable for any indirect or consequential losses arising from the use of our services, except where required by law.

9. Governing Law

These terms are governed by the laws of England and Wales.

10. Contact

If you have questions about these terms, contact us at hello@freshmart.co.uk or call 020 1234 5678.